FAQ

ABOUT MY ORDER

How do I know that my order has been successfully placed?

Order that you place with us is subject to product availability, delivery capacity and acceptance by us. When you place your order online, we will send you an email to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your order details. You must inform us immediately if any details are incorrect. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to fulfil your order. Once we have sent the confirmation email we will check the product availability and delivery capacity.
If the food is not available or if there is no delivery capacity, we will let you know by phone call.
 

Can I cancel an order after I have confirmed it?

No, you can't. However, if you decided to cancel your order you must notify us immediately preferably by phone, and quote your order number. If we accept your cancellation, no cancellation fee applies. If we refuse your cancellation, that is because the preparation for food delivery has been completed and/or a delivery personnel has already been dispatched to you. We will not be able to refund any order which has been already prepared.

Will I be able to get refund upon cancellation of my order?

We will cancel your order if the food is not available for any reason. We will notify you if this is the case and credit back any payment that you have made into your account within 7 days, which includes the initial delivery charge (where applicable) you paid for the delivery service. 
 
In an unlikely event that we delivered incomplete/wrong item, you have the right to reject the delivery of the wrong item and you shall be fully credited the amount of the missing item amount into your account. 
 

Food delivery confirmation checking?

Please make sure to check the food upon delivery as once the food has been delivered we won't be able to take responsibility for any damaged / missing / wrong item of the food. If the food is indeed damaged / missing / wrong at the point of delivery (the delivery personnel will usually be able to make an assessment), please let us know and we will make alternative arrangements for you.


Is there a minimum order?

Yes, a minimum of RM15.00 order per delivery.


How do I check my order status?

Please contact the Customer Service team and provide your order number to check the order status.


Can I place my order over the telephone?

Unfortunately, we do not accept telephone orders. All orders must be placed on 365eat.com.
 

DELIVERY

Do you deliver to all parts of Malaysia?

365EAT currently only delivers to selected areas in the Klang Valley. Please enter your location at the main page and restaurant(s) within the delivery coverage of your location will appear.


How long does it take before my order is delivered?

365EAT aims to deliver great and fresh food to food lovers. We endeavour to deliver your order within 1 hour upon confirmation. Order with large quantity typically takes longer to deliver. When this happens, we shall inform you the time required to prepare your order. Our last order is 9:00pm daily.


Why hasn’t my order arrived?

We endeavour to deliver your order within the delivery time stated with care. However, sometimes there are circumstances which cause us to not able to fulfil deliveries in a timely manner. When this happens, we will get in touch to let you know of the delay. You may also contact us by telephone or email and we will try to ensure that you receive your order as quickly as possible.
In case of a late delivery, the delivery charge will neither be voided nor refunded by 365EAT.
 

What are your delivery charges?

We will charge RM5.00 per order with minimum purchase of RM15.00 in a single order.
Make sure someone's there! It is very important that someone is at the address you have specified to receive your order. We are unable to leave the food at the address without a receiver.
We deliver daily from 11:00am to 10:00pm daily.


Can I specify a delivery address and timing but change it afterwards?

Sorry, we are unable to make any changes to the delivery address once the order is confirmed. Where possible, we will try to accommodate any request to amend an order at least 24 hours ahead of the scheduled delivery address and by calling our Customer Service team at 018 - 988 8102.
 

PAYMENT

I have a promo code/cash voucher. How can I use it?

Before payment, you can key in the promo code or voucher code.


What are the methods of payment available?

We only accept online payment through iPay88. At the Payment page, you have the option to pay using Credit/Debit Card or Online Bank Transfer.


I tried calling/emailing you but couldn't get a response. What should I do?

We apologize for the inconvenience caused. Please take note that our Customer Service is available from 9:00am to 10:00pm daily.